A deal struck Wednesday would hand Automation Anywhere Inc. ownership of Boost.ai Inc., a conversational voice AI developer currently held by Nordic Capital, folding it into Automation Anywhere's enterprise agentic automation and orchestration operations.
Under this model, day-to-day business functions would run without direct human involvement — or with AI stepping in — across as much as four-fifths of operations, a target the company has positioned at the centre of its strategy. The company's AI platform, according to its positioning, would handle requests from both customers and employees, routing those interactions through middle- and back-office functions — a design built around the premise that enterprises operate across three distinct workstreams: customer service, workforce support, and internal business operations.
Automation Anywhere chief executive and chairman Mihir Shukla noted that most such systems operate in isolation, whereas the combined platform with Boost.ai is intended to give enterprise customers an autonomous operation capable of listening, deciding, and acting across all three layers — a goal backed by Boost.ai's existing footprint of hundreds of client organisations, concentrated notably in regulated sectors and across Europe. Financial services, telecommunications, and insurance together account for a substantial portion of the client base it serves.
The move is expected to bring more of Automation Anywhere's thousands of global customers — those operating across similarly intricate industries — into its broadening orbit.
Boost.ai's platform handles text and voice interactions across more than 36 languages while meeting data-protection requirements set out under both GDPR and HIPAA. The company's chief executive, Jerry Haywood, noted that its track record in regulated sectors had demonstrated that conversational AI could function at enterprise scale with the governance and compliance standards those industries demand.
That deal came after Automation Anywhere had already brought Aisera Inc. aboard toward the end of 2025, folding Aisera's agentic AI platform into the broader agentic process automation framework the company had been building. Automation Anywhere described the merged platforms as positioned to handle autonomous office workflows more thoroughly than any rival product currently available.
Covering voice, chat, and digital customer interactions through AI-driven agents, employee requests across IT, finance, and HR through autonomous systems, and enterprise applications such as ERP and CRM through self-directed processes, the initiative extends across a broad operational footprint. Ankur Kothari, co-founder and Chief Operating Officer at Automation Anywhere, contends that the more consequential shift for enterprises lies not in monitoring what agents do, but in restructuring work itself around the outcomes those agents are designed to produce.
Analysts and industry observers generally characterise voice AI as a technology still finding its footing, with contact centres currently handling the bulk of agent-driven interactions — deploying human-assisted telephony infrastructure to carry out tasks on behalf of callers. Voice-activated commands now let users direct software tools through conversation, and Automation Anywhere is positioning itself as the underlying platform that bridges that interaction — whether the request originates from an internal workflow, a staff member, or someone the business serves.
A forecast from Astute Analytica placed the AI Voice Agent sector at roughly $3 billion in 2025, with that figure projected to climb to $45.1 billion over the following decade. Of the various segments tracked toward the end of 2025, automation applied to customer support interactions held the broadest slice of the overall market.
Across its platform, Boost.ai has brought roughly 600 live AI agents into operation, sustaining a portfolio of over 650 active deployments while logging upwards of 150 million conversations handled without human intervention. Among the organisations relying on its platform are Nordea Bank, DNB Bank ASA, Credit Union of Colorado, and Trading 212.
