Privacy Policy
Welcome to our Terms of Service, outlining the rules and guidelines for using our website.
NewsGenie Privacy Policy
NewsGenie, Inc. ("NewsGenie") is a global media company. We offer a wide array of products and services to inform and entertain you, including BalVoi. When you use our websites or apps, purchase our products or services, or otherwise interact with our businesses online or offline (collectively referred to as "Services"), we may collect information about you ("Information"), including information considered "personal information" or "personal data" under applicable privacy laws.
This Privacy Policy contains:
- What Information Do We Collect?
- What Are Our Sources of Information?
- How Do We Use the Information We Collect?
- Who Do We Disclose Your Information To?
- What Do You Need to Know About Cookies and Other Identifiers?
- How Can You Control Your Information?
- How Do We Protect Your Information?
- US State Supplement
- International Transfers
- Children's Privacy
- What Happens If We Change or Revise This Policy?
- How Can You Contact Us?
What Information Do We Collect?
We collect Information when you interact with our Services online or offline. In general, the Information we collect is either (a) provided by you, (b) collected by us when you use our Services, or (c) given to us by third parties. Where required by law, we get your consent to collect this Information. This Information includes:
What Are Our Sources of Information?
In addition to the Information we collect from you directly, NewsGenie may receive Information about you from a variety of sources, including other individuals and third-party businesses. For instance, we may receive Information about you from the following sources:
Friends and Other People.
We may receive Information from people you know, such as when a friend invites you to participate in an offering, makes recommendations, or discloses content to you.
Companies You Direct to Disclose Information.
We receive the Information you ask other companies to provide to us, such as your mobile carrier, your device carrier, or your cable or TV provider for authentication and personalization, to receive access to our content, or to participate in special events.
Linked Sites and Tools.
We may receive Information from websites and tools offered by companies that are not affiliated with us, but that are linked to or integrated in our Services or provide links to our Services, such as third-party communities, forums, and social media sites, services, plug-ins, and applications. Your interactions with websites and tools offered by companies that are not affiliated with us are covered by the privacy policies of those companies, not this Privacy Policy. You should carefully read the privacy policies of websites and tools you use.
Publicly Available Sources.
In limited cases, we may get Information from publicly available sources.
NewsGenie Technology and Service Providers.
We may receive Information from our service providers and other technology partners we work with, such as companies that assist us with account validation, analytics, fraud prevention, or otherwise help us run our Services, including attractions, events, and exhibits such as a film premier or influencer event.
NewsGenie Advertising and Marketing Partners.
We work with advertising and marketing partners, such as advertisers, app developers, publishers, and data providers that enable us to purchase or deliver ads as well as personalize, target, and measure the performance of those ads or campaigns. These partners may provide Information about your preferences or interests or may provide Information that is inferred or derived based on your information, activity, or interactions from different businesses not associated with NewsGenie.
Joint Venture, Promotional, or Strategic Partners.
When we partner with other companies, we may receive Information from them.
We may combine this Information with Information we collect directly from you.
How Do We Use the Information We Collect?
NewsGenie uses your Information to provide you with our amazing range of Services. We use Information only as permitted or required by law and as described in this privacy policy or otherwise disclosed at the time of collection.
Provide NewsGenie Services.
We use your Information to provide our wide range of Services that you request, view, or otherwise engage with. This might include customizing and personalizing the Services for you. For example:
Streaming Services.
We use Information to enhance your experience of the range of content on our streaming services. We may use it to recommend stories, services, NewsGenie services, Service Provider services, and events we think you'll want to view, manage your subscription orders and payments, or to target and deliver marketing and advertising on an ad-supported subscription service (see also Advertising and Marketing below).
Games & Interactive Entertainment.
When you play our games and experience our interactive products, we may use Information to personalize your experience or to recommend or enable in-game features, leaderboards, purchases, or rewards. For some Services, we will ask for permission to access your device's speaker or camera. If you grant permission, you may be able to record audio, take pictures or video within the app experience, or access certain augmented reality ("AR") features or similar interactive features.
Studio Tours and Events.
When you come in person to experience one of our Studio Tours or take part in a NewsGenie event or competition, we may use your Information to facilitate a ticket purchase or registration, to personalize your experience, or to send you a product you've bought or prize you've won. We may also collect other information for managing the event, like when you tell us you have a food allergy or need special assistance. Our venues may also have cameras available to facilitate security and to enable the experience.
Improve our Services.
We may analyze your information (and create aggregated data derived from your Information) to develop, maintain, analyze, optimize, improve, measure, and report on our Services and Services features and how they are used.
Communications.
We may send you communications, including by email, push notifications, or text, about purchases, your account, offers, contests, surveys, changes to policies, customer service inquiries, or to request feedback. We may record your comments, text, or voice communications for purposes of making features available, improving our services, and addressing potential abuses of the terms of use that apply to our Services. or other concerns on behalf of our users.
Advertising and Marketing.
We promote our brands and offerings by publishing advertising on our own Services and by placing ads on third parties' services. We also provide advertising services for third party advertisers. We may use your Information to model, segment, target, offer, market, and advertise our Services, including providing discounts or offerings from our affiliates, business partners, and select third parties, and running competitions on social media and other channels. We may also use your Information to provide and improve our advertising services, including how we target and measure our publishing of ads for third party advertisers. For more information and options to control this, please see the How Can You Control Your Information? section.
Operate our Business.
We also use Information to support our internal business functions, including finance, accounting, and audit.
Safety, Security, Fraud Prevention.
We may use your Information to enhance the safety and security of our Services. We may also use it to verify your identity, monitor, investigate, and prevent fraud, and halt other unauthorized or illegal activity.
Comply with Law and our Terms of Use.
We may use your Information to comply with applicable law, such as to satisfy a tax obligation or government request. We may also use it to enforce or defend our rights, investigate, or report potential violations of our Terms of Service.
With Your Consent.
We may use your Information with your consent for other purposes described at the point of collection.
Deriving Aggregated Data.
We may analyze your Information to create aggregated data that we use in connection with any of the other uses of Information set out in this section.
Retention.
We only keep Information for as long as we need it to fulfil the purpose we are using it for, as permitted by law.
Who Do We Disclose Your Information To?
NewsGenie may disclose Information to:
Service Providers.
NewsGenie hires vendors and other companies to perform services for us such as creation, maintenance, hosting, delivery, and marketing of our Services. This may include processing payments, email and order fulfillment, administration of contests, customer service, or conducting research and analytics, including recording of mouse movements or clicks, keyboard strokes/touches, page scrolls, typed text or other interactions during a user session. We may also use service providers to enable our chat, comments, or survey features, to moderate comments and chat among our users or to verify disclosures from influencers we work with. These chat, comment, survey, or moderation service providers may obtain recordings of your comments, text, or voice communications for purposes of making the feature available, improving our services, or addressing potential abuses of our Terms of Use or other concerns on behalf of our users.
Affiliates.
We may disclose Information to our Affiliates in connection with any of the uses of your Information set out in this Privacy Policy. Also, where we are permitted to do so under applicable law, we may disclose Information to other Controllers in our family of companies so that they can contact you about other Services we provide.
Business Partners and Third Parties.
We may disclose Information to business partners and third parties (e.g., other companies, retailers, distributors, social media networks, research organizations, publishers, and non-profit organizations) for their own purposes, including marketing products or services to you, showing you relevant advertising, or providing an enhanced experience that integrates with one of our Services. When required, we will ask for your consent or provide opportunities to opt-out. To learn more about your choices, please see How Can You Control Your Information? below.
Sponsors, Co-promotions, and Branded Programs.
We may offer content or programs (e.g., competitions, sweepstakes, promotions, games, applications, branded community or panel programs or social media integrations) that are sponsored by or co-branded with third parties that may collect or obtain Information from participants. When you participate in branded community or panel programs your name and contact information may also be disclosed to other participants or made public.
Advertising and Marketing Companies.
NewsGenie may disclose Information with advertisers, ad agencies, ad networks and platforms and other companies to provide advertising to you based on your interests. For more information, please see How Can You Control Your Information? section.
Legal and Law enforcement Purposes.
NewsGenie may disclose Information in response to legal process, for example in response to a court order or a subpoena, or in response to a law enforcement agency's request. We may disclose Information to third parties for fraud prevention, to investigate or prevent illegal activities or violations of the terms of use of our Services, to protect the rights and safety of others, or as otherwise required by law.
Change of Control.
NewsGenie may transfer Information in the event of an actual or potential business transaction, such as if one or more of our business units or assets are acquired by, sold to, or merged with another company or as part of a bankruptcy proceeding or a business reorganization.
Others.
We may disclose Information at your direction or when you provide us with your consent to do so, for example, when we disclose information to a third party to link an account you have with us to the third party's account.
How Can You Control Your Information?
There are a number of tools and options you can use to help control how your Information is collected, used, and disclosed.
Individual Rights:
Depending on the country where you are based, you may request the following:
Right to Access and Rectification:
You can request Information we hold and the correction of any errors of your Information.
Right to Erasure/Deletion:
The right, in certain circumstances, to ask for your Information to be deleted. In specific cases, we may not be able to delete some types of Information, in particular, where we have a legal obligation to keep that Information (e.g., for regulatory reporting purposes), or where you want us to continue to provide you with a Service and the processing of the Information is necessary for the provision of that Service.
Right to Restriction of Processing:
The right, in certain circumstances, to restrict further processing of your Information.
Right to Portability:
The right in some cases to receive your Information in a digital format or to have it transmitted directly to another controller (where technically feasible)
Right to Object:
The right to object (on grounds relating to your particular situation) to the processing of your Information on the basis of our legitimate interests, including for direct marketing purposes.
Right to Withdraw Consent:
You can withdraw your consent at any time in respect of any processing of Information which is based upon a consent.
Right to Lodge a Complaint:
You can lodge a complaint with the supervisory authority for data protection in your country, if you consider that your rights under the applicable privacy legislation have been infringed.
To exercise any of these rights that apply where you live, please submit a request by email to privacy@newsgenie.ai. Residents of some US states have specific rights relating to access, deletion, and correction requests.
Marketing Communications.
If you would like to stop receiving email or text marketing communications from us, follow the "unsubscribe" instructions provided in the relevant email or respond "STOP" to the relevant text. In certain Services, you may also be able to opt out via the settings when you log into your account.
NewsGenie Targeted Advertising.
To opt-out of NewsGenie's use and sharing of Information for targeted advertising purposes, please contact us at privacy@newsgenie.ai. Please note that if you opt out, NewsGenie will continue to collect and use data for other purposes, including research, analytics, and internal operations. You may continue to receive advertising on our Services based on your activities there.
Third-Party Targeted Advertising.
You can also opt out of targeted advertising on websites by third parties that participate in self-regulatory programs via the following links:
- Websites: The Digital Advertising Alliance (DAA) WebChoices and Network Advertising Initiative (NAI) WebChoices
- Mobile: DAA AppChoices and NAI Mobile Choices
- CTV: NAI CTV Choices
Browser and Device Settings.
You may have more options depending on your mobile device, operating system, or browser. Please review the support materials and/or the privacy settings for the respective devices and systems to learn more about these features and how they apply to targeted advertisements. Blocking cookies may also prevent you from accessing some of our content or Service features.
Precise Location Information.
To disable collection of mobile device precise location information through our apps, please access your device settings and choose to limit that collection.
Cookies.
See What Do You Need to Know About Cookies and Other Identifiers? for more choices about managing other technical and usage information.
Please note some of the rights detailed above are not absolute, might not all be available in your country, and may not be applicable in certain scenarios. If you have any particular questions about your data protection rights, feel free to reach out to us by email at privacy@newsgenie.ai.
How Do We Protect Your Information?
NewsGenie has implemented administrative, technical and physical safeguards to help protect your Information. Unfortunately, no security measures are perfect, and we cannot assure you that Information will never be accessed or used in an unauthorized way.
US State Supplement
Some US states require us to inform their residents about additional privacy information and rights. Please see the following for additional information. This US State Supplement provides additional information for residents of California, Connecticut, Colorado, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia. If you are a resident of one of these states, you have certain rights as specified under state law.
Our Privacy Policy details what Information we collect about you, including Information considered "personal information" or "personal data" under applicable privacy laws, the sources of that Information, the purposes of use and disclosure, and the categories of third parties that may receive that Information. If you are an adult using our Services, please read this Supplement in combination with our Privacy Policy for a complete understanding of how we collect, use, and share your personal information or personal data.
If you are a child using our Services, or a parent or guardian of such a child, please read this Supplement in combination with our Children's Privacy section integrated below, which describes how we collect, use, and share personal information or personal data about children.
We will use the term "personal information" below. Any capitalized terms not defined in this Supplement are defined in the Privacy Policy or the Children's Privacy section, as applicable.
Your Rights
In accordance with applicable law, your rights as specified under state law may include the following:
Right to Delete Your Information.
Upon your request, we will delete the personal information we have collected from you, subject to certain legally permissible exceptions.
Right to Know and Access Your Personal Information.
You have the right to ask us to confirm whether we process your personal information (including, where required under applicable law, information about third parties to whom we disclose personal information), to provide more information about how we process and disclose personal information, and for a copy of the personal information we maintain about you.
Right to Correct Inaccurate Personal Information.
You have a right to request that we correct inaccurate personal information about you. We also encourage you to check the settings in our apps and websites. Some personal information can be directly changed or corrected by you.
Right to Opt Out of the Sale of Your Personal Information.
You can tell us not to sell your personal information according to applicable law. We do not sell personal information of individuals we know to be children as defined by applicable law.
Right to Limit Use of Your Personal Information for Targeted Advertising.
You can tell us not to use your personal information for targeted advertising purposes. We do not use personal information of individuals we know to be children as defined by applicable law for targeted advertising purposes.
Right to Opt Out of the Sale or Sharing of Your Information.
If you are a California resident, you can tell us not to "sell" or "share" (as defined under California law) your personal information by visiting our Data Sell and Share Opt-out page or clicking the "Do Not Sell or Share My Personal Information" link in the footers of our websites or settings menus of our apps. Our Services also respond to Global Privacy Control signals where appropriate.
Right to Know Categories of Information.
If you are a California resident, you can ask to receive the categories of your personal information that we have collected, used, disclosed, sold, and shared; the categories of sources from which we have collected your personal information; our purposes for collecting, selling, or sharing your personal information; the categories of personal information we have disclosed or sold; and the categories of third parties to whom we disclosed or sold your personal information.
You can tell us not to "sell" your personal information or limit the use of your personal information for targeted advertising by contacting us at privacy@newsgenie.ai.
We do not use or disclose personal information for profiling in furtherance of decisions that produce legal or similarly significant effects on you without either your explicit consent or where otherwise permitted by applicable law.
How to Exercise Your Rights
Contact us at privacy@newsgenie.ai to exercise your rights specified under your state's laws. When you submit a request, we will usually ask you to provide an email address to verify your identity and prevent fraud. You may also designate an authorized agent to submit a request on your behalf. Depending on the nature of the request, we may authenticate the request, such as by requiring a signed written permission from you that authorizes the agent to act on your behalf. A valid power of attorney will constitute signed written permission, but you are not required to obtain a power of attorney to use an authorized agent.
If you are the parent or guardian of a minor child, you may also submit a request on behalf of your child. In that event, we will ask you to provide your child's email address and to submit a signed form authorizing us to proceed with the request regarding your child's personal information.
If we deny your request or cannot fulfill it, you may appeal our decision by contacting us via privacy@newsgenie.ai to ask us to review your request again. Your email should include "Appeal" in the subject line. You have the right not to receive discriminatory treatment if you exercise any of the rights explained in this US State Supplement.
California
Below are several additional California-specific disclosures and metrics provided in accordance with California law.
Categories of Information
In the last 12 months, we collected the following categories of personal information:
- Personal and online identifiers, such as name, address, email address, online identifiers, IP address, account name, and similar identifiers.
- Commercial and transactions information, such as records of products or services you obtained or considered and other information about your purchasing or consuming histories or tendencies.
- Record-keeping information, such as financial information related to accounts you may have with us.
- Internet or other electronic network activity information, such as your searches on our Services and information about your interactions with our Services, including your interactions with contextual ads that may be shown on our Services.
- Demographic information/characteristics such as your age or, if you provide it to us, your gender identity.
- Biometric information, if you choose to participate in one of our interactive research studies or other initiatives.
- Geolocation data.
- Audio, electronic, visual, or similar information, such as photos, videos, and call recordings.
- Inferences drawn from the above information about your predicted characteristics and preferences.
- Sensitive personal information, such as your account credentials and race or ethnicity.
- Other information about you that is linked to the personal information, such as your date of birth.
Sources of Information
We collect personal information from you and from the following categories of sources:
- Linked sites;
- Our affiliates;
- Our joint-ventures and promotional and strategic partners;
- Information suppliers;
- Distributors and other vendors;
- Other users submitting information about you, such as to invite you to participate in an offering, make recommendations, or share content;
- Publicly available sources.
Disclosure of Information for Business Purposes
In the past 12 months, we may have disclosed for business purposes each of the categories of personal information listed above to the following categories of third parties:
- Our affiliates;
- Service providers;
- Social media platforms;
- Advertising partners;
- Analytics partners;
- Promotional partners.
Sales or Sharing of Your Information
California law defines the term "sale" very broadly. It includes the disclosure of personal information in exchange for anything of value. The term "sharing" is defined as disclosure of personal information for personalized advertising which is based on a consumer's information obtained from the consumer's activity across non-affiliated websites. Applying these definitions, we may have sold or shared the following categories of personal information in the past 12 months:
- Online identifiers;
- Demographic information;
- Commercial and transactions information;
- Internet or other electronic network activity information;
- Coarse geolocation data;
- Inferences, such as audience segmentation.
In the past 12 months, we have sold or shared each of the categories of personal information listed above to:
- Our affiliates;
- Promotional partners;
- Advertising partners;
- Analytics partners;
- Social media platforms.
Children
We do not "share" or "sell" with third parties who are not acting on our behalf the personal information of individuals we know to be children as defined by applicable law.
Sensitive Personal Information
We do not use or disclose "sensitive personal information" (as defined under California law) in any way that would require us to provide an opt-out opportunity under California law.
Retention of Information
We retain personal information we collect only for so long as reasonably needed to fulfill the purposes for which we collected it. We use reasonable business criteria to establish retention periods for personal information. For example, if you register on our Services, we will store your personal information for as long as needed to maintain your account, fulfill your requests, enforce any applicable terms that govern your use of the Services, maintain appropriate records of the above, or as otherwise required by law.
Right to Delete for Users Under 18
If you are a registered user of one of our Services, and you are under 18 years of age, you may have the right to request removal of content or personal information posted on our Services. To request this removal, you may contact us at privacy@newsgenie.ai. Please note that we cannot completely prevent further use or disclosure of that content or information by others once you have shared it in a publicly available forum.
International Transfers
NewsGenie is an international business and we have companies and personnel located in countries all around the world. Sometimes our use of your Information requires your Information to be transferred to countries outside the country where you are located, including countries where the level of legal protection for your Information may be different. In particular, your Information may be transferred to, and processed in the United States, where many of our companies, personnel and service providers are located.
Whenever we transfer your Information outside of a country or region, such as the European Economic Area, we will ensure that appropriate safeguards are in place in compliance with applicable law. Usually, this includes using contractual mechanisms (such as standard contractual clauses), but sometimes we may use other legal mechanisms. For further information about the mechanisms we use to protect your Information when it is transferred outside of your country or region, please contact us via privacy@newsgenie.ai.
Children's Privacy
Hi and welcome! This section is part of a "Privacy Policy", where we tell people and companies about how we, NewsGenie, Inc. ("we", "us" or "our"), will collect and use personal information when you use our Services. The word "Services" in this Privacy Policy means our 'digital services,' such as websites like BalVoi, mobile apps, games, subscription services, chat messages and fan pages/channels on third party social networks, and 'offline services,' such as studio tours and events you attend as a consumer, passerby or guest.
In this Privacy Policy, the "Controller" of your information means the company that decides the purposes for which it is processed and how it is processed. The company acting as Controller will depend on which Services you are using; it will often be the company responsible for providing that Service, as may be set out in the relevant terms and conditions.
In some circumstances, more than one Controller may be responsible for processing your information. If you still have questions about the relevant Controller, please contact us via email at privacy@newsgenie.ai.
If you need help understanding this document, you should ask a parent or guardian to read it and talk with you about it. We refer to this person as "your adult" in this Privacy Policy. This document covers Services aimed at children; however, if you are an adult using these Services, this Privacy Policy also covers data collected about you. If you are a parent or guardian of a child who is using these Services, this Privacy Policy explains how we process information we collect in relation to your child.
Under the laws of some countries outside of the European Economic Area and the United Kingdom we may need your or your adult's consent to our processing of your information set forth in this Privacy Policy. Subject to any indications you or your adult may give us to the contrary, such as opting out or not opting in if asked, and where permitted by law, by providing your information or otherwise interacting with our Services, you or your adult consent to our use of your information in accordance with this Privacy Policy.
What Information Do We Collect From You?
Information about you:
Contact and account details
For some of our Services, you don't need to give us information like your name or email address to use the Service.
For other Services, we will ask for information from you so you can use the Service. We might need to ask permission from your adult before you can give us this information. This information can include things like:
- your first name
- your location
- your email address
- your username
- your telephone number
- your home address
- numbers that identify your account or your electronic device
- a photo or video of you
- a voice recording
- your opinions or views on our Services or that of our partners
- your entry to one of our contests
For some of our Services, such as virtual worlds, games, or services with social features, you can talk with your friends or get items, such as gems in game currency and additional costumes or powers for your character. For these Services you may need to choose a screen name or create an account which will require a password and some other information about you.
For some Services, we collect your email address to help you make an account and then we may keep your email address only in a "hashed" (i.e. jumbled) format so that it doesn't identify you. We use these "hashed" email addresses to help with your account, like to help you if you forget your password.
Things you have bought and payment details
Before buying something, you should always have permission from your adult. When you buy something in a Service, your adult may have to pay for it with real money.
Some of our Services allow you to buy things inside the Service, pay to join our communities, and use online currency from our Services.
Services usage details
When you use our Services, we may collect information about your in-game, in-app, or online usage and viewing activities – such as actions taken in a game, app, or other Service, including chat or comments, interactions, and videos, content, or pages viewed. In collecting Information about your use of a Digital Service, we may use service providers or other solutions to record users' interactions with our Sites, which may include mouse clicks, mouse movements, page scrolling, and keystrokes/key touches during those sessions. We use these recordings to diagnose issues and identify areas for improvement and further engagement.
Interactions with others
Some of our Services will let you interact with others in a way that shows your conversation publicly or with other people on the Service like in a group chat or forum. Sometimes, you will choose from phrases we have already written. Otherwise, we will take steps to try to stop people from using any bad words, shares your personal information, or engages in other illegal or inappropriate activity. If we see that you are sharing your or a third party's personal information with someone else, we will try to delete it before it is shared. We may ask permission from you or your adult before we let you talk to your friends on our Services, or if our Services let you post on social media. We will not use the information gathered from your conversations for any purpose other than to provide the Services. To protect users on our own Services, we may use third party service providers and/or third-party software to moderate chat among our users. These moderation services may include recordings of text or voice chat for purposes of avoiding or addressing potential abuses of our terms of use or other concerns on behalf of our users.
Information about your computer, console or smartphone
When you visit or use one of our Services, we will get some information about your device and your Internet browser (for example, Chrome or Firefox). We will also get some information about your IP Address and how you use our Services. To learn more, see our section about Cookies.
Notifications
Our apps may send you alerts from inside the app on your device to help you use the app. For some of our apps, you can also choose to receive notifications on your device that are sent from outside the app (called push notifications). We may need to ask permission from your adult to send you these push notifications. You can always turn push notifications off in the settings of your device. This might be difficult, so make sure to ask your adult to help.
If you do not provide your information
If you do not provide us with your personal information, we may be unable to provide some or all of our Services to you.
When you contact us
If you contact us by email, customer helpdesks, or use an online form for help, we may ask you for some information. For example, this may include your first name and email address. We will also ask you to tell us why you are contacting us. Once we have helped you, we will delete your information.
Information about your adult:
Sometimes, we need to collect information about your adult. For example, we do this so we can:
- let them know about your interest in the Services
- ask them for permission so you can access parts of our Services
- tell them how to start some of the features for you
- Verify their identity to act upon requests
When we need to contact your adult, we will need to get some information about them, so we may ask for their:
- full name
- address
- email address
- telephone number
How Do We Use Your Information?
We may use your information for the purposes described in this Privacy Policy, or as otherwise disclosed at the time of collection. Below, we explain our various purposes, any processing activities that we believe may need further explanation and, where necessary, the 'lawful basis' on which we rely to process your information.
Please note that while your information may be processed for more than one purpose, not all of the purposes or processing activities below will necessarily apply in every case. Our particular use of your information will depend on the Services you engage with and the manner in which you interact with us, including the permissions you or your adult give us (e.g. whether or not you or your adult consent to certain uses, such as direct marketing, where required) and other controls you or your adult exercise regarding our use of your information (e.g. whether or not you choose to opt out, where this is offered).
Providing our Services
We will use your information to provide our Services, including:
- to keep the Service going and run the features
- providing technical support or security for the Service
- to set up your account with us
- to register you for one of our Services
- to allow you to enter our competitions and prize-draws
- to deliver our prizes
- to allow you to submit content you created or otherwise a video or image relating to you ("End User Content"
In some countries, we have to explain why we are lawfully allowed to use your information for the above purposes. In this case, it is for the following reasons:
- to enter into a contract with you or your adult or to perform that contract
- where applicable, when using your information is necessary and important because we have a 'legitimate interest' and its use is also fair to you, for example:
- running our business
- providing our Services
- contacting you with important notices or updates
- contacting you or your adult about items you have bought, content you have submitted, and competition wins
- recommending games, features, content, and other Services we think you might like
- allowing payment for Services
- we have asked for your consent and you or your adult have agreed
Improving our Services
We may use your information for improving our services or for 'personalising' your experience (i.e. making it more relevant to you) or options to encourage more engagement with our Services.
In this case, we are allowed to use your information for the following reasons:
- where applicable, when using your information is necessary and important because we have a 'legitimate interest' and is also fair to you, for example:
- improving and developing our Services
- understanding customer trends and interests
- checking the number of people who use our Services or certain content or features
- when we have asked for your consent and you or your adult have agreed
Marketing and Advertising
We may use your information to advertise our Services and those of other companies we work with.
In this case, we are allowed to use your information for the following reasons:
- where applicable, when using your information is necessary and important because we have a 'legitimate interest' and is also fair to you, for example, making you aware of games, content, features, and other Services you might like
- when we have asked for your consent and you or your adult have agreed
You or your adult may limit the use and sharing of your information for marketing purposes. You can opt out any time at privacy@newsgenie.ai or you can unsubscribe from particular marketing material by using the unsubscribe facility accompanying that material.
Helping You When You Ask for Assistance
We may use your information to help you, including responding when you or your adult have a query or complaint, whether you contact us by telephone, email, chat features, letter, website or via a social media site.
In this case, we are allowed to use your information for the following reasons:
- to perform a contract you have entered into with us
- to comply with the law
- where applicable, when using your information is necessary and important because we have a 'legitimate interest' and is also fair to you, for example:
- responding to your queries and complaints
- tracking our responses
- making sure we provide the best help we can to our customers
Preventing Crime
We may use your information to prevent and take action regarding potential illegal activity (such as copyright infringement or fraud) or to protect the safety of other users of the Services.
In this case, we are allowed to use your information for the following reasons:
- to comply with the law
- where applicable, when using your information is necessary and important because we have a 'legitimate interest' and is also fair to you, for example:
- protecting you and our other users, as well as our property and business
- when needed for legal cases in court
- helping the police to investigate suspected crimes
Complying with the Law
We may use your information to make sure we meet our legal obligations. For example, we may ask which country or state you reside in to meet in order to meet such legal obligations.
When We Involve Your Adult
When we involve your adult depends on where you live as different countries or locations have different rules for this.
If we need to involve your adult:
We will involve your adult in situations where their consent is required or where we think you might need some extra help. For example:
- We need your adult's consent to collect or use certain of your information
- Your information may have been accessed by someone who shouldn't have seen it
- You have asked us to help you with one of your "data protection rights", and we think you may need help from an adult
If we don't need your adult:
At a certain age, depending on your country or location, you can make your own decisions about your information. We do not need to involve an adult.
Sometimes, you may start out using a Service as a child, but over time you grow to a point where you are classified as an adult or can otherwise make your own decisions about your information. If this happens you will be able to provide consent yourself, when needed.